We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. The information we collect may include:
Overgrow collects End User Data necessary to provide the Overgrow services to our customers. End users may voluntarily provide us with information available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control the amount of information made public by visiting these websites and adjusting your privacy settings.
We receive information from third parties when you contact us. For example, if you submit your email address to show interest in becoming an Overgrow customer, we may receive information from a third party that provides automated fraud detection services to Overgrow. We may also collect information made publicly available on social media websites. You can control the amount of information made public by visiting these websites and adjusting your privacy settings.
We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide content or products/services we believe may interest you. We may also share it with our current and future affiliated companies and business partners. In the event of a merger, asset sale, or business reorganisation, we may share or transfer your personal and non-personal information to our successors-in-interest.
We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and website, database storage and management, email management, storage marketing, credit card processing, customer service, and order fulfilment. We may share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.
We may share portions of our log file data, including IP addresses, with third parties for analytics purposes, such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics. They may aggregate information about our advertising and your interactions with our website to provide auditing, research, and reporting for us and our advertisers.
We may also disclose personal and non-personal information about you to government or law enforcement officials, private parties, or as required or appropriate in response to claims, legal processes, to protect our rights and interests or those of a third party, public safety, or to comply with applicable court orders, laws, rules, and regulations.
Where and When Is Information Collected from Customers and End Users?
Overgrow collects personal information you submit to us. We may also receive personal information about you from third parties, as described above.
We may use the information we collect from you in the following ways:
By submitting your email address on our website, you agree to receive emails from us. You can unsubscribe from any of these email lists at any time by clicking on the opt-out link or other unsubscribe option included in the respective email. We only send emails to individuals who have authorised us to contact them directly or through a third party. We do not send unsolicited commercial emails. By submitting your email address, you also agree to allow us to use it for customer audience targeting on platforms like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses provided solely through the order processing page will be used solely for sending information and updates related to your order. If you have provided the same email through another method, we may use it for the purposes stated in this Policy. You can unsubscribe from receiving future emails by following the detailed instructions included at the bottom of each email.
We keep your information only as long as necessary to provide Overgrow services to you and fulfil the purposes described in this policy. We will remove it from our systems or depersonalise it when there is no longer a need to keep it to comply with legal or regulatory obligations.
How Do We Protect Your Information?
We implement various security measures to maintain the safety of your personal information when you place an order or access your personal information. We use secure servers and encrypt sensitive information transmitted via Secure Socket Layer (SSL) technology. Only authorised personnel with special access rights are allowed to access this information and are required to keep it confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never stored on our servers. While we strive to protect your personal information, no method of transmission or storage can guarantee absolute security. We cannot ensure or warrant the security of any information you transmit to Overgrow or guarantee that it may not be accessed, disclosed, altered, or destroyed due to a breach of our safeguards.
Overgrow is incorporated in South Africa. Information collected through our website, direct interactions, or help services may be transferred to our offices, personnel, or third parties located worldwide. This information may be viewed and hosted anywhere globally, including countries without specific laws regulating the use and transfer of such data. By using any of the services mentioned above, you voluntarily consent to the trans-border transfer and hosting of your information.
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures in place to help safeguard and prevent unauthorised access, maintain data security, and ensure correct use of your information. However, no security system is fool proof, and human errors or intentional misconduct can occur. While we make reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaim able duty to protect your personal information, intentional misconduct will be the standard used to measure our compliance with that duty.
The rights you have to request updates or corrections to the information Overgrow collects depend on your relationship with us. Personnel may update or correct their information as detailed in our internal employment policies.
Please note that while we make reasonable efforts to update, correct, change, or delete personal information as appropriate and practicable, it may not be technologically possible to remove every record of the information you have provided. Backing up our systems to protect against inadvertent loss may result in the existence of non-erasable copies of your information that are difficult or impossible for us to locate. We will update, correct, change, or delete personal information stored in actively used databases and readily searchable media promptly upon receiving your request, to the extent reasonably and technically practicable.
If you are an end user and wish to update, delete, or access the information we have about you, please contact the organisation of which you are a customer.
The laws of South Africa, excluding its conflicts of law rules, shall govern this Agreement and your use of the website. Your use of the website may also be subject to other local, state, national, or international laws.
You may choose to block or disable cookies and similar technologies in your browser settings. However, doing so may block essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. Disabling a cookie or category of cookies does not delete the cookie from your browser; you will need to do this yourself from within your browser settings. Different browsers have different controls available, so please consult your browser's help menu for more information.
Regarding any credit card or payment processing details you provide to us, we commit to storing this confidential information securely. We use the most secure methods available, including encryption and compliance with Payment Card Industry Data Security Standard (PCI DSS) requirements.
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 18 without verification of parental consent, we will take steps to remove that information from our servers.
We may display third-party content or provide links to third-party websites or services ("Third-Party Services"). Overgrow is not responsible for the content, accuracy, or opinions expressed in Third-Party Services. The use of Third-Party Services is at your own risk, subject to their own terms and policies.
If you are from the European Economic Area (EEA), Overgrow may collect and use information from you in compliance with the General Data Protection Regulation (GDPR). This regulation enhances the control and protection of EU residents' personal data.
Personal data includes any information that directly or indirectly identifies an individual. Overgrow adheres to the GDPR requirements and protects the personal data of its users, regardless of their location. We have implemented GDPR controls as our baseline standard worldwide.
If you are working with EU customers, you need to provide them with the ability to access, update, retrieve, and remove their personal data. Overgrow facilitates this by offering self-service access to personal and customer data. Our customer support team is available to answer any questions you may have about working with our API.
For California residents, Overgrow complies with the California Consumer Privacy Act (CCPA). This means we disclose the categories of personal information we collect, how we use it, the categories of sources from which we collect personal information, and the third parties with whom we share it.
California residents have the following rights under the CCPA:
If you would like to exercise any of these rights, please contact us. We have one month to respond to your request. We do not sell personal information of our users.
For more information about your rights under the CCPA, please contact us.
California Online Privacy Protection Act (CalOPPA)
CalOPPA requires us to disclose the categories of personal information we collect, how we use it, the categories of sources from which we collect personal information, and the third parties with whom we share it.
Under CalOPPA, users have the following rights: