FESTIVE SHIPPING IN EFFECT [Shipping T&C's APPLY]

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Shipping Policy

Effective Date: 2025/12/18

At Overgrow (overgrow.co.za), we aim to dispatch your order as quickly and discreetly as possible. Please read our shipping terms carefully before placing an order.


Holiday Shipping Schedule

  • Last dispatch before holiday break: 18 December 2025

  • Shipping paused: 19 December 2025 – 4 January 2026

  • Shipping resumes: 5 January 2026 (normal operations)

Orders placed during the holiday pause will be dispatched when shipping resumes on 5 January 2026.
In some cases, limited dispatches may occur during the break at our discretion.

If you will be away and unable to receive your delivery, please add a note in the shipping notes at checkout.


Order Processing & Dispatch

  • Orders are typically processed and dispatched within 1 business day after payment confirmation.

  • During peak periods, public holidays, or unforeseen events, processing may take longer.

  • You will receive a shipping confirmation email with tracking information once your order ships.


Shipping Destinations, Delivery Options & Carriers

  • Overgrow ships exclusively within South Africa.

  • Delivery is available to the following address types only:

    • Pudo Locker locations

    • The Courier Guy Kiosk

    • Physical business addresses

    • Residential/home addresses

  • Deliveries to P.O. Box addresses or PostNet branches are not accepted.

  • Packages are sent via trusted courier services selected for reliability and discretion.

  • Courier providers may vary depending on your location and order size.


Shipping Costs

  • Shipping costs are a flat fee applied to all orders.

  • Shipping fees may change from time to time, including during sales or promotional periods.

  • Current shipping fees will be clearly displayed before checkout.


Delivery Times

  • Estimated delivery times range from 2 to 5 business days depending on your location.

  • Delays caused by couriers or other external factors are beyond our control.

  • Overgrow accepts no liability for such delays.


Risk & Responsibility

  • Risk of loss or damage transfers to you once the package is delivered or picked up.

  • Please inspect your order upon receipt.

  • Report any damage or tampering to the courier and contact Overgrow within 48 hours.


Duties & Taxes

  • Import duties, taxes, or customs fees do not apply to orders within South Africa.

  • Customers are responsible for any local taxes applicable to their purchase.


Shipping Address

  • You must provide accurate and complete shipping details in accordance with accepted delivery options.

  • Overgrow is not responsible for delays or extra charges caused by incorrect or incomplete addresses.

  • Any additional costs incurred due to address errors will be billed to you.


Lost or Undelivered Packages

  • We will assist with tracing lost or undelivered packages reported within 10 days of shipping confirmation.

  • Replacement or refund decisions are at Overgrow’s discretion and subject to investigation.


Contact Us

If you have any questions about this Shipping Policy, or require clarification, please contact us.