SHIPPING POLICY


All products purchased from Overgrow will be sent to you via Courier Service.
We offer Nationwide Delivery and use discreet packaging.
As a standard policy, all orders are packaged in discreet packaging to ensure as little attention possible is drawn to the package while in transit to you. The package will not reflect anything cannabis related.

ORDERING PROCESS

Select the products you wish to order and continue to the checkout button.
On the checkout page, enter the relevant information as prompted and confirm your order.
Once you have placed your order, the stock will be reserved for 48 hours, if payment is not received in this time the pending order will lapse/expire and you will need to place a new order.
Once your order is confirmed, you will be emailed confirmation.
Please use your order number as your payment reference.
Once the payment reflects in our bank account, will we update your order status.
You will receive an email notifying you that payment was received and is being processed.
Please note we cannot deliver to P.O Boxes
Someone needs to sign for the parcel


TRACKING NUMBER

Please note we do not send tracking numbers and will not track parcels unless it is necessary. Everything will get to where it needs to be. Please be patient. We do understand first time orders can be stressful. Relax you’re in good hands.

SHIPPING

Once payment is received, your order will be shipped to you on our next postal run.
Postal runs are Mondays to Thursdays. Any order paid for after 14:30 on Thursdays, will only be shipped the following Monday or next working day.
All orders placed over weekends or public holidays, will be processed on the next working day.
Shipping generally takes 1 to 3 working days from date shipped (Please provide an additional day for rural areas).
If you don’t receive your order within 72 hours, please contact us so we can follow up.
Please ensure you use your order number as a reference when contacting us about an order.
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